Subscriptions and Billing

Yes, you have full control over your AgroTrading subscription. This section describes how to view, change or cancel the subscription, and how to access invoices issued by the platform.

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12.1. My subscription

Access Settings → "My subscription" from the Settings sidebar. Here you can see:

The active subscription type
Renewal or expiry date
Features included in the current plan
Upgrade or downgrade options

Changing the subscription

You can upgrade at any time. The price difference is automatically billed, proportional to the remaining period.

Cancelling the subscription

From Settings → "My subscription" you can cancel the subscription. After cancellation:

The account remains active until the end of the paid period
No additional fees are charged
Already paid amounts are non-refundable
Listings and data remain in the account but become inactive after expiry

12.2. My invoices

The "My invoices" section in the Settings sidebar displays the complete history of invoices issued by the platform for your subscriptions.

Note: Invoices issued by the platform refer exclusively to AgroTrading subscriptions. Invoices between partners (for commercial transactions) are managed directly between the parties, through the order messaging.

Invoice number
Issue date
Amount and currency
Status (paid/unpaid)
Download option (PDF)

Frequently Asked Questions

You can upgrade at any time. The price difference is automatically billed, proportional to the remaining period of the current subscription.

The account remains active until the end of the paid period. After expiry, listings become inactive, but data and history are preserved in the account.

Already paid amounts are non-refundable. The subscription remains active until the end of the paid period.

In Settings → "My invoices". You can view and download each invoice in PDF format.

Common Issues and Solutions

I cannot upgrade the subscription.

Check if you have a valid payment method associated with the account. If the problem persists, contact [email protected] with details about the current subscription.

The invoice does not appear in the My invoices section.

Invoices are generated after payment processing. If the payment was recent, wait a few hours. If it does not appear after 24 hours, contact [email protected].

I cancelled the subscription but am still being charged.

Cancellation takes effect at the end of the current period. If you notice charges after the expiry date, contact [email protected] with proof of cancellation.

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